Lowered Expectations

I’m in Peoria, Illinois on business for three weeks, and two-thirds of the trip is now behind me. So, I will update this as required for the last week. I had quite a head of steam up the first week, writing everything down, but after that, I either got complacent or I managed to lower my expectations to where they were being met.

Somewhere along the line, it became too long and bitchy for a Yelp review, so it was graduated to a blog post.

I had some trepidation about staying at a Quality Inn, but this is my first contracting assignment with this company and nobody told me the hotel limits, and I was originally told the travel desk didn’t do hotels. (Had I been more in practice, I would have stayed at a really expensive place and said, “Nobody said there were limits”, but I really need to be reimbursed, and I’d like to keep the job, if nothing else for my resume.) If you put “quality” in the name, you’re probably concerned about being considered low quality. I can never remember where on the food chain Quality is, I think it’s actually below Comfort. However, I think it’s above Sleep.

I checked in on Sunday, May 20th, after my flight to Peoria got canceled and I got rerouted to Bloomington, instead. So, that was an extra hour’s drive. At that point, any room would be good. I hoped.

The room is not bad. It’s not a suite, but it’s designed for long-term stays (I think.) There’s a dishwasher, a refrigerator and a microwave. There are (some) plates and glasses. Well, one less, because I dropped one. There are pots and pans – but nowhere to use them. There is a minimal amount of silverware.

All I really needed was a fridge, a decent-sized glass and an ice bucket. I drink soda in the room. I don’t cook.

I filled my ice bucket Sunday night. By Monday morning, I had a bag of water. I went to Walmart that evening to get some other stuff, and got myself a big-ass glass. So, I didn’t really use the ice bucket after that, which was good, since when I got back to the room, I still had a bag of water. On Saturday, I still had a bag of water. I began wondering how long this would go on. I will be impressed if it is still there after three weeks. (The bag was replaced either Monday or Tuesday of my second week. By that time, I had stopped looking – but I caught it in the corner of my eye as I was making coffee Wednesday morning.)

When I got back from work on Monday, I had a hand-written note from the maid on the bed. She hadn’t made the bed because I had left my gym shorts and t-shirt on it, and she can’t touch my stuff. Ma’am, if you’ve cleaned any lonely businessmen’s towels and sheets, you should not be afraid of shorts and a t-shirt.

My wife hates that I leave my t-shirt and shorts on the bed, but it’s an interesting test for me. I’ve had some maids fold them, some drape them on a chair, some toss them on a chair, and one folded them and put them on the pillow. One folded them and put them under the pillow. And then, one wrote me a note.

Tuesday evening, I realized I had a laundry order form but no laundry bag. I needed to send some shirts out since I refuse to iron, and I’m allergic to doing laundry. So, I went down to the front desk and got a laundry bag. It tore when I filled it, but I can’t pack like my wife.

Wednesday morning, I staggered down to the front desk first thing, before I forgot about it, since it was in by 9, back by 6. So, I arrive in shorts and a t-shirt, with a laundry bag in hand. The clerk said, “Checking Out?” Quite the leap. I guess hobos stay here. 

After he took the laundry, I decided to grab some breakfast. The woman restocking the spread said I couldn’t be in there because I didn’t have shoes on. So, hobos can sleep here, they just can’t eat.

That night when I got back from work, no laundry. This did not really surprise me. At a hotel, it would surprise me. Here, not so much.

Thursday night, when there was no laundry and also no emergency medical shipment from my doctor, I went to the front desk. Since my room is at the very end of the hallway, this is an excellent way for me to get my steps in. 

Now, I admit, I am having a senior moment on my room number – I’m off by 2 constantly. I didn’t know that was the issue, but I considered it. 

The front desk guy recognized me – in fact, when I got two sodas from the little shop and told him the wrong number, I went back to correct it, and he already had.

“Did I get a package? And, have you seen my laundry?”

His manager asked my name. “Oh, I saw that. Just a minute.”

My friend said, “It had the wrong room, but we fixed it.” – uh, if you fixed it, why am I at the front desk asking for my stuff? The manager came back with a package and laundry. She then showed my friend how to charge the laundry to my room. I hope I am not the first customer to send out laundry. Given some of the outfits I’ve seen walking in the hall, I might be. 

Saturday – a day to laze around a bit, after five days of being in the office by 8:30am or earlier. I went and got some breakfast (with my flip-flops on), went back, put up the Do Not Disturb sign, read all my email and took a shower.

I got out of the shower, and there was a letter under the door. “We respected your Do Not Disturb and won’t do your room.” The note was dated 10am. I found it at 9:45am. The letter said to contact the front desk for anything I needed. Uh, I need my room cleaned. Back to the front desk. There was an employee standing there, talking to the clerk, so I figured fast service, because guests outrank employees, right? So, after I heard the front desk clerk discussing the employee’s lack of a paycheck with her (well, maybe that’s why they take off early), I asked to have my room done. No problem. Just go find one of the maids and ask her. Hmm. The note said “front desk”, not “self-service”. So, I wandered the hall, found a cart, looked for an open door, and asked a maid. She looked down my end of the hall, saw no cart, got a pained look, and said, “Don’t worry, I’ll have it done.” Amazingly, when I got home later that day, the room was done. I guess they’re expecting everyone to go to early Mass tomorrow. I’d better be out of the room early.

Saturday afternoon, there was some loud noise outside my window, and I’m by a parking lot (a lovely view, by the way.) I thought I had caught an illicit pool party – pool parties are verboten (in writing.) No, it was a tailgate party – with multiple tents and people in those fold-up chairs and everything. Well, at least it wasn’t a pool party.

The pool party (it’s not a pool party!) went on until just after 11:30pm when I heard a baby start crying. I guess if I would have smacked the kid sooner, it would have quieted down.

Second Week.

Monday was Memorial Day, so I was actually off work. I still got up early, so I wouldn’t block the maids’ progress. I had breakfast and went back to the room. No maid. I went out to Walmart for sodas, stopped for lunch and went back to the room. No maid. I went to Best Buy, bought an Amazon Fire stick, came back to the room about 12:30pm and was in the middle of installing and configuring it on their TV, when … a knock at the door. “Would you like your room cleaned?” Sure. Ten minutes in the lobby, clean room. Five minutes later, I don’t have to watch cable any more.

I finally decided to do my laundry, even though I’m allergic since there was a bunch of stuff I hadn’t sent out. Everyplace fun I would have gone to visit was closed for Memorial Day and the minor league team is on the road on the weekends the entire time I’m here, so I might as well do chores. The machines in the hotel are $1.75 each which seemed reasonable, so I went to the front desk for some change, since I didn’t see a change machine. One of my well-known clerks was there, so this should be easy – “Hi! How can I help you?” “Hi. I need some quarters for laundry.” Some rummaging around and, “We don’t have any quarters.” How is this possible?

So, off to find a laundromat, since I didn’t see the point of going out and getting change and coming back. Of course, it was almost 4pm, so everyone was closed or closing. All except one laundry about four miles away. I didn’t have the heart to ask the front desk for a laundry bag, so I just put everything in my small suitcase. The machines were more expensive, but they had quarters and a change machine.

Tuesday or Wednesday, one of the maids actually replaced my ice bucket. I didn’t notice which day, since I just load the ice directly into my big-ass cup. I was making coffee on Thursday morning, and I noticed a nicely folded, dry bag hanging out of the ice bucket.

Thursday evening, I realized that I had to send some shirts out again to get me through until I go home. So, I asked at the front desk for a laundry bag, since there was none in the room. (Dear hotel people, if you have a guest dumb enough to pay your laundry prices once, he will do it again. Give him another bag!) The woman at the front desk happily gave me a laundry bag, and as I walked off, I noticed there was no order form in the bag. So, I asked for an order form. (How can you use one without the other?) She was on the phone, and said, “Just a second, I have to print one out.” WTF? Don’t you have forms with the bags? The forms don’t come from the laundry? Apparently not. So, she printed me a form while she dealt with the call, and now she has an extra form, since the template they use prints two on a page and she had to cut them in half. I packed up my shirts, filled in the form, and double-checked I got the room number right.

Friday morning, I dropped them off at the front desk on my way to the office. I had to wait for the clerk to finish some very important task before I could drop them off, so I waited. Most places, I would just put the bag on the counter and wave on my way out the door. A lot of places, I would have just left the damn shirts on my bed, but here I probably would have had dirty shirts and another note on an unmade bed when I got home. So, I waited. He finally said, ‘Dropping off laundry?” No, I’m a hobo, and I’m checking out. I got home from work, and no laundry. This did not surprise me. I went out to dinner, and on the way past the desk coming back, asked if my shirts were back. “Oh, yes.” Shirts handed over. I guess nobody at the desk has a key to my room.

Saturday morning, I got up late (for me) but early enough to be out of the room before the maids rejected me again. I went to the buffet for breakfast, and decided to have a waffle. They have one of those cool “fill, flip” waffle makers. So, I get the cup of batter, open the machine, pour in the batter, close it and give it a spin. That’s when the hostess (an older maid promoted to buffet duty) informed me that the machine was being used. Excuse me? She said a young girl was using it. Hmm. Then, why was it empty? “I’m so sorry. It’s just the machine was empty.” “Well, she was using it. She only wanted 3/4 of a waffle, so she only filled three corners.” How was she using it? Telepathically? 3/4 of a waffle still requires batter and there was no batter. I apologized another three or four times, because it takes two minutes to make a waffle.

I got my (now tainted) waffle out of the formerly empty (yes, I’m bitter about this) machine and put it on a table, so I could go get some coffee. I came back, and some guy was putting his stuff on my table. Our eyes met, and we both looked confused. He finally said, “Is this your table?” I said yes, and he apologized profusely. He thought my waffle was his daughter’s waffle. Uh, Sparky, your daughter only eats 3/4 waffles. This is a full one. Get with the program.

I feel bad for stealing the waffle iron. The empty waffle iron. He feels bad for stealing my table. The table with food on it. Eventually, I said we should all just go back to our beds and start over. His daughter, the one with no damn batter in the damn machine, is still pouting.

I got back to my room. No maid. There is some altercation outside my window, though. Lots of loud voices, and what sounded like arguing. I looked through the curtains, and there were all the maids. It must be break time.

I decided to take a drive down the World’s Most Beautiful Drive, which is about ten minutes from the hotel. It is very nice, and the river views are impressive. On the way back, I stopped at Hardee’s for a snack (really, for the bathroom, but I’m polite enough to buy something.) I managed to get to Hardee’s just as they were changing from breakfast to lunch, so five chicken strips took almost fifteen minutes to make. I should have had biscuits. Got back to the hotel. No maid.

Started writing a note to answer one last question from work, since my boss will be out next week. 12:45pm, bright and early, a knock at the door. “Would you like your room cleaned?” I managed to not say, “No, ma’am, I prefer filth.” So, I went out to the lobby, and ten minutes later, I had a clean room. There was even blue water in the toilet, but I think she just did that out of spite.

Why did I get up early? Oh, yes, so I would be out of the maid’s way.

Maybe my expectations are too great. Maybe I’m just out of practice on business travel. This place actually has some good Yelp reviews. I now assume those writers are comparing it to boondocking  or boot camp.

Week three begins.

Sunday, I got up early. I didn’t mean to do so, I just woke up at 7:30am and couldn’t go back to sleep. So, then was the question – throw a t-shirt and shorts (and flip-flops! don’t forget the flip-flops!) on, and grab something from the free buffet, or shower, dress, and go out.

I’m not saying I’m tired of the gravy from a huge can or still traumatized by Le Incident De Waffle, but I decided to go out. I had laundry to do, so instead of discovering the front desk was still out of quarters, I figured I would get breakfast and hit the laundromat.

So, I went out, had breakfast, went down the street, did the load of laundry, came back, spent an hour and a half on the phone with my wife, booked a cruise for this evening, checked my work email, looked at the time, and it was ten to two. You know who hasn’t come into my life today? The maid. I just checked and she’s six doors down the hall, at least.

This means the first week was an anomaly – or all the maids that liked to work early didn’t get paid and quit.

So, when I was leaving for dinner and had heard most of the maids leaving (and having another loud discussion in the hallway), I saw what looked like a supervisor, and mentioned my room had not been done. She asked one of the other staff who had my hallway, and I just wandered off, as I had a cruise to catch.

I spent the evening on the Spirit of Peoria, with a buffet dinner and the music of Kenny Rogers. It was great fun.

When I got back, lo and behold, my room had been cleaned. My assumption is twofold, one, that a supervisor did it and two, there will be hell to pay tomorrow.