Once upon a time…

A Business Trip to the UK With Sales

In April 2009 (a long, long time ago), I took a trip to England and Scotland with one of the IBM sales managers. As a sales trip, it was mostly customer meetings. The trip was designed for me to go over and teach the UK sales and technical sales team about one of our products. As internal travel was banned but the sales manager really wanted the UK team trained, it became an IBM sales trip. This was an old trick. If you needed to visit an IBM site somewhere, you find a couple of customers nearby, and call and ask if you can come visit. You spend an hour with them, exchange business cards, spend three days on site at IBM with your colleagues and it’s still a customer trip.

As an IBM sales trip designed by an insane person, this one meant one meeting in Birmingham, one in Glasgow and two in London over five days. With sales planning the trip, that meant two hotels, a one-day trip to Scotland (outbound flight 6:55 am, inbound flight 7:30 pm) and skipping Birmingham completely because the customer was actually in London.

Sales saw the trip as a great gift to me, because I got to go overseas. As part of the worldwide technical sales team, I was in Europe at least twice a year. When I had vacation and no idea what to do, I went to London. I had been in London for Y2K. I had my own local pubs in London. I had been to Scotland on a package tour. This was not an unusual or exciting trip for me.

It was probably the only business trip I ever did with someone from sales. Some of this may explain why.

It was one of the few business presentations I did for a hostile crowd – the IBM UK team hated the product I was demonstrating. It was an anti-spam product and I used to install it inline with the customer’s existing spam product as a demo to show what we would filter out that their existing setup wouldn’t. I would either add a hidden tag to the mail so we could find it, or create a log of all the mail that was declared spam so we read the log. The UK team was freaked out about installing anything in a live environment, even if it was in passthrough mode and didn’t actually filter anything. I said you could copy any spam to a log and let it get delivered. I said nobody knew you were there, unless they knew where to look. The UK team wouldn’t buy it. Bitch. Bitch. Bitch. How do we indemnify ourselves? Finally, one asked what the US team (i.e. me) did to not get sued by a customer. I said, “Don’t fuck it up.” One of the few four-letter words I ever uttered in a meeting (well, an international meeting with people other than my team), and one that did not endear me to the locals. So it goes. They weren’t going to support it anyway.

I had managed to suppress most of the memories of this trip (except “Don’t fuck it up” because I was a bit proud of that moment), but my Facebook notes all showed up in my digital Memories this week, so I pulled them out and cleaned them up. For some reason, the Facebook versions had HTML tags all through them, and it was hard to read. (Without the HTML, it may not be that much easier.) I didn’t edit, just cleaned them up. Apparently, you can’t do notes on Facebook any longer, but the old ones are still on your timeline. I loved notes, because it meant I didn’t have to write a blog post. Ironic, no?

I just found my Tripit log from the trip. I flew out of Dallas (nonstop Heathrow) on Saturday, April 18, 2009, arriving on Sunday the 19th. Two internal meetings at IBM on the 20th. Flew up to Glasgow for two meetings on the 21st, and returned that evening. Day off Wednesday. Two customer meetings in London on Thursday. Flew home Friday. Seven days, two hotels (bad planning), six meetings, , four hours of customer work, two countries. Sometimes, I am glad we do everything with Zoom meetings now.

Random Thoughts on my Trip To England (so far)

(April 19, 2009) These are some random notes I scribbled in the lobby of the hotel while I was desperately trying to stay awake since they didn’t have a room available and I really didn’t think I should sleep on the couch. It started out as good points and bad points, so far. 

Good points

Free upgrade. Comfortable seats. Free booze. Taxi queue manager had actually heard of “Staines.” Taxi quote wasn’t as  bad as I feared. Guinness on tap at the hotel. Hotel has a restaurant and room service. Can hear trains rumble by while watching rowers on the Thames.

Bad points

Seat-mate forgot to lock toilet door on the plane, so almost walked in on him. Express immigration line was full of problem visitors (many long discussions.) Pre-booked taxi didn’t show after almost two hours and a page (so £31 for a ten-minute ride.) Mobile phone doesn’t work in Europe, so couldn’t call (and probably didn’t have number anyway.) Driver didn’t know where hotel was, so had to turn on laptop to get address (told him the street, and when he was going to turn onto it, the hotel was right in front of us.) Room isn’t ready (maybe by noon), so no nap. (Considering stretching out on the couches in the lobby.) No idea when (if?) the sales lead is showing up. It’s chilly – that crisp London breeze, and the doors to the patio are open.  

Why are so many people in shorts?

Would get laptop back from storage and check WiFi but clerk may have a nervous breakdown – he seems stressed.

Breakfast buffet is open but can’t deal with food right now. May just sit at bar until someone brings coffee.

After seeing some of the creatures wandering through the lobby, am beginning to think this is not a business hotel. Let’s just say one guy walked by in shorts and a shirt with patterns that clashed so badly, I said “Wow. Those don’t go together.”

My room has a view of the Thames River. It actually has a patio. I know this because the doors to the patio were open when I got into the room. Hey, just because it’s April doesn’t mean it’s warm enough for open windows!

Random UK Thoughts (Continued)

(April 20, 2009) Overslept – no wake-up call. Awakened by fire alarm test blasting at 8:45am. Supposed to meet colleague at 8:30am. Threw on t-shirt, ran downstairs to restaurant, no colleague. Was asked “Table for one?”

Arrived at 10:00am for a 9:15am presentation. (Wrong turn on walk over.) Colleague went first. Good job. Many questions. Left 10 minutes for my demo. My last technical presentation took an hour and a half. Actually finished early. Could see eyes glaze over – sales people not that much into technical information.

Going to another site to repeat the session this afternoon. Hopefully, I will get more than ten minutes.

Booked the Scotland trip – up and back tomorrow on British Midlands (bmi). Had to book over the phone – can’t book online within 24 hours of travel. Need to extend hotel tonight, so we don’t have to schlep our luggage around. Hopefully, they won’t forget the wake-up call tomorrow.

Presented to my internal team – the ones I support from worldwide. Bloodied but not scarred. Took almost an hour and a half. Mostly sales questions.

Can’t get the hotel extended – so moving tomorrow – before, during or after the Scotland day trip.

Birmingham meeting is actually in London on Thursday. This is a shame, as I’ve never been to Birmingham. On the other hand, I’ll be in London.
Let’s see – tomorrow’s flight is at 7am. Need to be at Heathrow by 6am. Need to take suitcases to new hotel first. So, need to leave hotel by 5:30am. Need to pack, shower and shave. Hmm. Need to be up about 4:45am. Ouch. Probably should have less pints than I’m planning to have.

In The George pub, Staines. Hand-pumped Courage bitter. There is a God, and when He doesn’t drink Guinness, He drinks hand-pumped bitter.

In the Boundary pub, Staines. Marston’s Smooth is very tasty. I think it’s better than Courage. Watching the cricket match. Life is good for now.

My colleague asked the bartender where to get good fish and chips and without hesitation, he said “The Swan.” Is it just the US where the automatic answer is invariably “Here.”?

At the Swan Hotel, Staines. Fuller ales. Specifically, Fuller ESB. Can I move here?

Dinner at the Swan. Salmon followed by fish and chips. Is that redundant?

(Note to Spousal Unit: no, I am not smootchy yet.)

Holiday Inn on Bath Road will be my home the rest of the week, as soon as I can book it.

Fish and chips were excellent. Cheese platter for dessert was good, as well.

Starting to worry about the time I have to get up.

Double-shot of Jameson’s to close the night. Time to go pack.

Mentioned to front desk that I didn’t get my wake up call. Reminded him we pay corporate rates and we drink. Still no room available tomorrow night.

Setting cell phone alarm “just in case” per Lucas.

Meeting at 5:30am to head out in the taxi. If I were ever to die in my sleep, this would be a good night.

A Day in Scotland

(April 21, 2009) Woke at 3:30am. Abandoned hope of sleep. Checked email, packed. Since I was awake, naturally I got my wake up call. Had time for one coffee after checking out. Taxi was almost on time. Driver was slow and deliberate – not a good quality when trying to make time to catch a plane. Made it to new hotel to drop bags. Discovered there are two Holiday Inns on Bath Road. Miraculously, I think we both picked the same one. Woman at desk was helpful, slow and deliberate. Almost had to kill her.  

Made it to Heathrow with a couple of minutes to spare. Had to take belt off to go through x-ray machine – did not lose pants, but close. Jogged to gate to catch colleague who had disappeared into the mist. Went through second security check – no disrobing required. Ticket class allows lounge access. Too bad I can’t drink my breakfast. It’s 6:30am.

Learned on the plane that bmi charge for all drinks in economy – even coffee. Business class seats have yellow towels – otherwise the seats are identical. I should have stolen one of the yellow towels to get free drinks.

Just found a £5 note I’ve had in my wallet for years. Coffee, please. (I knew it would come in handy someday.)

Four flight attendants on an hour-long flight. Impressive.

I was served tea instead of coffee. Not so impressive. Nice cup of tea, though – for £1.80. Pocket now full of heavy British change.

Brilliant concept: bmi hands you milk and sugar packets in a baggie so you have a trash bag for empty packets, stir-sticks and used tea bags. All airlines should do this.

Ears just popped – almost in Scotland.

Glasgow. 8:20am. Need a nap. Yet another airport with no ride apparent. This is not a good trend.

Wearing my suit – no wedding, no funeral. A new concept.

Found our contact, and he was on time. Also, a new concept. So far, so good. Brief meeting at Starbucks (oy vey) and we’re off to the customer site.

It’s Scotland, therefore it’s raining. Umbrella safe in suitcase at Holiday Inn Heathrow, so it won’t get wet.

Following the River Clyde out of Glasgow up to meeting. It’s a beautiful river.

Just passed IBM Greenock. Another site I’d heard about but never expected to see.

Just passed an Italian bistro on the Scottish coast.

Bridge is out (construction) on way to customer – will now probably be late two days in a row. Looking for Diversion signs, since they don’t have detours here.

Right on time, actually.

An hour and a half – good meeting. Now, off to lunch and then another customer.

Just ordered my first dish of haggis. This should be interesting.

Haggis rocks. That was very tasty. It’s really just like sausage, or ground meat, it’s just mystery meat.

Haggis, Neeps and Tatties is not a Scottish law firm. (It’s haggis, turnips and potatoes.)

Time to head to the airport, then back to the new hotel. We’re there the rest of the week, so I can actually unpack my suitcase.

bmi wanted a £66 fee to change to an earlier flight, as opposed to the £30 I was told when I booked. Decided I didn’t want to explain that high a charge to my manager or eat it myself. I guess we will kill an hour in the bar (we’re flying in the wrong ticket class for lounge access – flew up on fully-changeable ticket, flying back on cheap ticket – why is it never the other way around?)

Successfully “dropped trou” in security line. It was only a matter of time. 

Oy vey.

No response from anyone behind me in the line. Didn’t notice stiff upper lip or actually stiff anything – which is  good.

Ordered first Guinness of the week to help forget “the flashing of the guard.”

I guess I need to start busking to get change to have a Coke on the flight home.

Switched back to hand pumped ale. I can get a proper Guinness at home.

Goal for this evening’s surfing – find a quick way to IBM South Bank for Thursday’s meetings. Also, find my old home pub (can’t remember the Tube stop near the White House Hotel, but it is one stop from Baker Street) and how to get to Porter’s. I need a copy of the Tube map.

On the plane back to the pub. I mean London.

I asked the flight attendant if I was on the right flight since they recheck ticket class stubs at the door. She said, “You are going to Barbados?” She belongs on Southwest.

My colleague has been drinking Strongbow which looked like light beer, but is actually apple cider – hard cider. Just bought a can on the plane – now I see why he drinks it. (Since it’s made from apples, it must be packed with vitamins.) I will have to see if they have it at the Tipp at home – I know they have cider, but I don’t know the brand.

By the way, our host in Staines yesterday drinks Dr Pepper. They had it at Sainsbury’s. I missed it, so I had Coke Zero.

Almost back to London and it looks like tomorrow is an open day. I think we have two meetings on Thursday and Friday I head home.

I want to go to Porter’s for dinner tomorrow, in fact, I just got an email from them today to remind me that they are still alive and kicking. Traditional British food at fairly reasonable prices – a bit touristy, but good. It was the place I first had Spotted Dick, which is not as dirty as it sounds.

I should have had more haggis at the airport pub.

How much is 440ML in American? This is a large (hic!) can of (hic!) cider. Strongbow is my new favorite drink.

I am really digging bmi. They’re now selling train tickets for the Heathrow Express on the plane.

My ears are popping – we must be almost to Heathrow. It’s been a long day. I need dinner, maybe a round or two in the pub, and sleep. The pub comes first because I can sleep at home.

Checked into the Holiday Inn – one of two on Bath Road and one of at least three at Heathrow. It doesn’t suck. Wired and WiFi access.

Considering going to Stonehenge tomorrow if no meetings planned. Need to do train routing to Salisbury. First, dinner.

What’s the British version of “Peace, Out”?

The Irritating Day

(April 22, 2009) I abandoned my Stonehenge plans – there’s really not enough time, especially since I was just told tomorrow’s meetings are on Domino and not Protector. It’s research time – I have to become a DAOS expert overnight. (Here’s what I know so far: DAOS strips and stores attachments from Domino databases. If you send 37 people a copy of your great presentation, only one copy gets stored on disk. This is much less costly in disk space. Cool.)

Somehow, my colleague is on the “bed and breakfast” plan and I’m not – which probably means I picked the wrong column when I booked the room. His breakfast is included, mine would be £17.50. I’m not spending that much of my meal allowance on a meal I usually skip. (It did look pretty good – a traditional British breakfast.) I had coffee which was better than the instant coffee in the room.)

Saw second Microsoft “Windows … Life without walls” billboard. If there are no walls, what’s holding the windows in place?

On the Piccadilly line, bound for Piccadilly Circus and the Bakerloo line. I love the tube.

Almost an hour on the tube. Heathrow is a long way out. We will need to take the Heathrow Express train tomorrow to make better time into the city.

It’s really too warm for a long-sleeve shirt.

Walked through St James Park to Buckingham Palace. Was not invited into the palace. Watched many tourists walking into each other’s photos (bad) or into traffic (very bad.) My feet are starting to hurt.

Walked back across the park in search of sustenance.

Stopped for a pint at The Chequers. Sitting near Bullshit Corner. I want this sign. Pub grub for lunch – sausage and onion baguette with chips.

I didn’t see a tube map at the station and I need one.

Just passed a store that has pre-owned Patek Philippe watches. How freakin’ expensive are they new if there’s a used market?

You can see a lot of London while looking for an AmEx ATM. This is unfortunate, as my feet are killing me and I have money.

Stopped at The King’s Head to rest foot. There seem to be quite a few pubs here. Seeing if Fuller’s London Pride ale cures blisters.(It does not.)

No matter what time you enter a pub, you will not be the only customer.

Now, for the dramatic (and bitchy) conclusion to the day. To my colleagues that know who’s with me, just pretend you don’t.

After wandering around with no real plan, it was time to head back to the hotel on the tube. Found the Piccadilly line, and dozed all the way back to the Terminal station.

We took a bus from Heathrow to the hotel since you have to pre-book a cab, and we hadn’t. I would have just gone to the terminal to get a regular cab, but colleague seemed to be in a huge hurry. He tried to call the hotel, but couldn’t get connected. I remembered the front desk told me this morning the U3 bus went from the hotel to the airport, so we got on it when it pulled in. I never saw the hotel, and pretty soon we seemed to be going into the neighborhoods. Colleague asked driver where the Holiday Inn was. Driver said the second stop. We were at the twelfth stop. Oops. So, we got off, walked across the street, and waited for the bus going the other way. I considered it an interesting tour. Colleague was not enjoying the ride. Apparently, it’s my fault, as much bitching ensued, directed at no-one, but aimed at me, and yes, I am sensitive about this.

Colleague now in charge of navigation since I am obviously a dumb-ass. He gets off the return bus three stops early and then walks two and a half blocks in the wrong direction to the Sheraton. Unfortunately, we’re in the Holiday Inn. He looks at me and says “Now, what?” So, now it’s my problem? I thought I was a dumb-ass. Why are you putting a dumb-ass in charge? I mentioned he might have gotten off too early, and he looked at me like I had two heads. Back-tracked. Went into a Chinese restaurant to ask directions. The Holiday Inn is a “ten-minute” walk in the other direction. Oops. I think that means I was right. We walked back to our hotel. I lost him near the end since I couldn’t keep up. My feet are killing me. I may be a dumb-ass, but when I was lost, I was riding in air-conditioned comfort.

So, lesson confirmed today: when on a sales project, when it goes south, you were in charge (whether you knew it or not). You will be berated when the mistake is discovered. If they screw up, it’s never mentioned, you’ll just get put in charge again. When you’re right, you’re ignored and they’ll abandon you in the end.  

You can also blog whatever you want about it because none of them understand blogs or Facebook.

I’m ready to go home. I never thought I would say that I was ready to leave London,  but I’m done. I was not meant to be in sales. Fire, Aim, Ready just makes no sense to me, and I can’t get any of them to Aim, anyway.

The Final Day

(April 23, 2009) The Holiday Inn has no soap in the bath. It has a squeeze bottle of hand soap by the sink and a squeeze bottle of shampoo in the shower (both wall-mounted) but I really don’t think you’re supposed to carry a handful of soap into the shower with you and I hope you’re not supposed to drip across the bathroom to get soap in the middle of your shower. I just used shampoo for soap, since I have normal hair pretty much everywhere.

Feet still throbbing. Changed shoes. Now ready for the last day of the UK tour, as feet are throbbing in different way than previously. I am beginning to see why one musician said he isn’t paid to perform, he’s paid to travel.

We’re going into the city, method unknown at this point. Taxi, Tube or Train + Tube are all options – and all have their good and bad points. I will have no opinion – I’m not falling for that again.

8:48am. Taking the tube. Train arriving in six minutes and only 19 stops to go.

Have a Zone 2-6 ticket, per colleague. Going to Zone 1. Exiting the station may be interesting. I was trying to get a Zone 1-6 ticket when he told me what he had. Figured we should argue with the transit police together.

9:23am. We’re at Barons Court, still in the ‘burbs, basically. Colleague on the phone – sounds like we may be late. Train is going underground, so it was a short call.

9:52am. Waiting outside Waterloo for our host. That was actually a quicker trip than I thought.

Turnstiles at Waterloo locked on my colleague’s tube pass. “Seek Assistance.” Bored guard let us through. It looked like she was considering explaining that we had the wrong pass, and decided against the bother.

Made the meeting on time. An hour-long discussion – I think it went well.

Had a ham, cheese and tomato panini, a bag of cheese and  onion crisps and a metric Dr Pepper for lunch in the IBM cafeteria – in other words, a traditional British lunch. Added a Mars bar since sweets seem to be mandatory.

The IBM South Bank cafeteria doesn’t take cash, only smartcards (or IBM badges.) We had to each get a temp badge to buy lunch. We also have to remember to cash it back in before we leave – or have to eat more since there is still money on the card. Wondering if IBM thinks many guests will forfeit the £2 deposit to keep such a magical card as a souvenir. Me? Notsomuch. (IBM Hursley had them at one point, but on my next trip were taking cash, as well. It’s great if you have a badge, but a pain otherwise. My US badge didn’t work in Hursley, so I had to get a temp card, anyway.)

Some of the trash bins are color-coded. This is very useful unless you don’t know the code (or are color-blind, I suppose.) Left all my crap on the tray – let the professionals sort it out. (I was not alone in this.)

The smartcard machine only takes bills, but it only returns coins. Fifteen pounds in coins can be heavy.  

One more meeting to go. Pre-meeting at 1pm, real meeting at 2pm. This was a long way to travel for an hour to ninety minutes each.

Never try to help two salespeople meet. It is more effort than you would expect, since neither is on time or paying attention. Stick to herding cats.

Meeting was actually at 2:30pm. Very interesting customer. I think we were learning from him. 

Done with meetings – off for my own personal adventures in London. I managed to find Porter’s English Restaurant by going to Covent Garden on the tube and walking in larger circles until I saw the TGI Fridays, which is hideous but right down the street from Porter’s. (When traveling, I always think I should just stand outside random TGI Fridays and Starbucks and apologize to any natives that go by.) I get lost so often trying to find the same places, that I have landmarks.

I was going to go back to the hotel and change, but decided I didn’t have that much time to waste. Besides, rush hour was starting and I would have been standing most of the way. Best to have a couple of pints down first to prepare.

Just hit with an amazing feeling of relief that the week is done. It may have been the bitter. (Note to Spousal Unit: you are no longer the only one who can drive me to drink.)

Steak and Cheddar pie with chips. Tremendous. Porter’s has amazing puff pastry for their pies. However, chips of the week goes to The Chequers whose chips tasted like battered mashed potatoes. Double-amazing.

So, I started the week with haggis, and ended with Spotted Dick. I noticed that pie, pudding, cappuccino and a bottle of bitter I ordered was four pounds cheaper ala carte than the fixed-price pie, pudding, coffee and half-bottle of wine.

Suddenly wondering if I can find a cricket bat.

Two words I never thought thought I’d say to a taxi driver (or anyone) without the Spousal Unit in tow: “Harrods, please.” Where else would you go for a cricket bat on a Thursday evening? Harrods not only had cricket bats, they also had green Harrods bags shaped like a cricket bat to carry it home. (Note to Spousal Unit: I did not choose the £189 professional model.)

Harrods can also charge you in US dollars so they can give you a bad exchange rate instead of having to wait for the bank to give you a bad rate. (They also had a £12,000 foosball table but that made my head hurt.)

Now, back to the hotel to see if it fits in my suitcase, since cricket bats are on the “specifically forbidden carry-on items” list. How many cricket bats are being carried around the US, anyway?

An older couple standing by me on the train is getting frisky. Smooch, smooch. Ick. If a couple publicly kissing is younger than I, I think “Get a room!” If they’re older, I think “Viagra commercial?”

I took the infamous bus from Heathrow to the hotel – and found the proper stop, just outside the airport. It’s not a short walk, but it’s shorter than yesterday’s.

The cricket bat fits in my suitcase. Hurrah! Thank you, Harrods! 

Someone from the hotel read this before it was published, because there is now a bar of soap in my bathroom.  

It’s time to go home.

Bonus: The Kumars run a bar

(April 23, 2009) I went down to the hotel bar for a quick adult beverage and to see if my colleague had returned from the city yet. He had not, but I had a most amusing time.

First of all, if Ashwin Kumar had ever just opened a bar instead of letting his son run a TV show, I’ve found the bar. (If you’ve never seen The Kumars at No. 42, you owe yourself.) He would almost be Basil Fawlty on an incompetence scale, but he is exceedingly polite, as most Indians I have met are (a positive stereotype for a people scarred by doing too much remote tech support.) The head bartender (and I believe bar manager) is a completely overworked, almost elegant Indian gentleman trying to keep order, instruct the (incompetent in his eyes) staff and serve drinks to his customers, and between his running around and the customers either confused, annoyed or bemused by the service (depending on the number of drinks they’ve consumed), it is quite a show.

One gentleman ordered two pints to go before paying his tab and mentioned that the beer was preventing him from killing someone. I didn’t think the service was quite that bad, but we all have our tolerance levels. This gentleman is also dear to me because he had a sneezing fit that was comparable to (if not greater than) one of mine, and he said “I must be allergic to beer.” (I would never think such a thing. I would blame it on the glass.) I told him he needed to drink faster or slower, but I wasn’t sure which. He said faster was always better, so I deferred to experience. I also told him if the top of a beer made him sneeze, he should just send it back and start over.

I ordered a Scotch and Coke, because the Beatles used to drink it a lot (according to many quotes in various books), and I’ve simply never had the nerve to order it in the States because the bartenders there generally know me, and they don’t like ruining good Scotch. I told “Ashwin” to use the house Scotch so nothing of much value would be harmed. (It was Bell’s, which is probably just above rotgut.) Scotch and Coke with cheap Scotch and Pepsi (curse hotel tie-ups with the wrong brand) is actually not bad. The Coke (Pepsi) takes the edge off the Scotch, so if you don’t like Scotch, it would probably make it palatable. It’s not like Boone Farms wine, and it shouldn’t have an umbrella, but if you don’t like the taste of Scotch, this would help. Personally, I like Scotch, so while it was an amusing little drink, it’s not going to make my usual rotation. “Ashwin” asked if I was going to pay cash or charge it to my room. I said “room”, he rang it up, I said “Can you just keep it open?” and he said “No, your room number goes there, and sign it please.” So I did.

I ordered a refill (eventually.) Same procedure. That’s when I began to notice everyone around me was running a tab. Considering I’ve had bartenders start tabs for me when I walk in off the street into a bar I’ve never visited (even when the locals have to pay cash per round), I found this strange. Bartenders usually look at me and think “He’s good for it and he’s going to need more than one.” So it goes. Maybe “keep it open” is not English, but American.

After that, I decided to apologize to the gods of single malt, so I ordered Glenfiddich, one of the few single malt Scotch whiskies I can pronounce sober. (Did I do that joke already?)

Actually, I decided to see how long it would take to have him ask me if I wanted another drink. After serving at least four people and having a discussion with one about how to mix his tomato juice (the guy also asked for his bill, but that part was missed), and then spending five minutes actually mixing the tomato juice (with a splash of Tabasco and something from the seltzer gun), he finally asked if I would like something else. That’s when I asked for Glenfiddich. They were out. Well, he couldn’t find the bottle, so he announced they were out. There were two different vintages of Glenfiddich on the menu, so that’s out of a lot. I asked what single malts they had and when he got to Laphroaig, I said that was fine. I said “straight up, with just a couple of rocks.” To my horror, he put Coke in it. So, I sent it back. He looked pained as seven pounds fifty went down the drain, but nobody said anything about Coke. I had planned to tell him I was done with kids’ drinks and wanted a real one, but I didn’t think he would necessarily understand. Maybe that would have helped. Coke and single malt? Shudder.

After that drink order, I was awarded a small bowl of crisps. They were a bit stale, but it’s the thought that counts. I’ve been in this bar every night since I’ve been here, and he’s the only one who’s ever gotten me a drink, so I really thought I would be a regular by now.

I may have to go back later this evening, since one of the goals was to meet my colleague, since I left him in the city hours ago and he does like a Scotch to finish the evening. I would really like to know if he gets less manic as the place clears out (I doubt it.) I would also like to know if I go and say “I’d like to run a tab” first, if that would help. I’ve been tipping them on each round, and that didn’t seem normal with the crankier customers that were leaving. One of the other staff told me they’re open until 1am. I don’t have a plane until 2:30pm tomorrow afternoon. This could be a fun night. (Note to Spousal Unit: it’s called research.)

Travel Day 

(April 24, 2009) I wasted as much time as I could in the hotel but finally had to head to Heathrow. I counted £20 in change to exchange at the front desk for bills (“unchange” in the Urban Dictionary – accepted for publication last night.) Desk clerk just applied it to my bill. Brilliant.

Taxi ride was five minutes, eight pounds and worth it. Driver refused my tattered £20 note that has been in my wallet for ten years or so. He told me to change it at the bank.

Managed to hit a lull at all the lines at the airport which is a bit miraculous. I would rather have the miracle of an upgrade, but there’s still time. Was one pound something over in suitcase weight (damn you, extra PC and topcoat) but was let off with a warning. [Editor’s Note: What was that about a cricket bat?] New security question: “Have you had a laptop or any electronics repaired while you were here?” Is there a master list of repair shops likely to put bombs in broken electronics? If you have a receipt from Terrorist Electronics Repair, do they confiscate your laptop?

Made it through boarding pass checkpoint and prepared for the X-Ray walk of potential exposure. Security did not make me remove my belt (whew!) or shoes. Sailed through. Passport Control found the stamp from Sunday and decided to let me leave. Next was shoe security – your shoes are scanned while you walk by with your carry-ons. I wonder if the Shoe Bomber is pleased with all the stupid security procedures he caused.

Considered a day pass to the Admirals Club since I had two hours to kill but decided I couldn’t drink or steal enough bitter lemon to make it worthwhile.

There is a Krispy Kreme in the terminal. My head almost exploded.

Decided to get lunch at the fake Irish pub. Cappuccino was very good. Ham and cheese sandwich was a panini, like yesterday, but an Irish panini rather than British. Chips were really good, but The Chequers chips are still the best. When you want it done right, go to the pub. Eight pounds, which was not bad for airport food. It all seemed cheaper this trip.

Decision point: More cappuccino? I could see how high my heart rate would go. Last pint? Alcohol before a flight, yadda yadda yadda. Go to Harrods? Wandered through on the way to the pub, nothing jumped out at me except really high points food. So it goes. I guess I should buy duty-free booze on principle. I may try to find a book. I may even go to Krispy Kreme. Who am I kidding? One last pint, it is.

The barmaid just winked at me when I approached the bar. Now, that’s what I expect in a pub. Maybe she should give “Ashwin” customer service lessons. Maybe the Irish are just more friendly.

Gave her the ancient £20 note for a pint of Guinness. She accepted it happily and gave me an ever more tattered £5 in change. She then asked for it back and gave me a newer one. I need to start mystery shopping pubs. It’s where customer service excels.

Forty-five minutes or so until gate assignment. Time to wander, although I will miss the barmaid of the year.

Forty minutes and £70 cash. If I had ovaries, this wouldn’t even be a challenge.

Harrods knick-knacks purchased. Decided against trying to find toast to sample  marmalade. Would probably be overkill to spread marmalade on a Krispy Kreme.  

Waiting for a gate assignment – an interesting concept. You can’t just get to  the airport early and crash at the gate because they don’t tell you which gate it is until an hour or so before takeoff. It’s the gate where the plane from DFW landed this morning.  

Gate is now “Please wait” which is a bit ominous. The plane should be here – it arrived this morning as the matching flight inbound.

Switching back to Dallas time on PDA. It’s now 7am. Suddenly sleepy.

Gate 36. Time to go.

Find sign for gates 23-50. Staring down hallway to infinity. Sudden flashback to long walk in from gate on Sunday. Starting to regret heavier purchases.  

Old fart reunion in front of me. Old guy describing plane seating layout and facilities, then realized he was remembering a Continental 777 and we’re on an American 767. Thanks for the loud, booming lesson anyway, plane expert. Beginning to think this is an AARP package tour flight. I may need to put the iPod on in self-defense. Blue hairs now discussing coffee drinks. Apparently, cappuccino is bad.  

Next year, this could be me. Cyanide, anyone?

Older guy is getting frisked by security. Hopefully, not a Viagra commercial.

Kids and grandkids inventory discussion commences. Where is the plane expert when you need him?

Holy crap, this is a small seat. It feels like an MD-80 seat from the “pack ’em in” era. On the bright side, there isn’t much of a view, although I can see business class. If you ever meet someone from the IBM internal finance team, kill him. As usual, I think I got the upgrade on the wrong leg of the trip.  

Managed to use the toilet while the AARP brigade was still tramping onboard. That will save one trip climbing over whomever is next to me.

Seatmate seems reasonable and about twenty-five years below the average age in the gate area. This is a blessing. Younger guys don’t talk about their grandkids. Break out the iPods and let’s get out of here.

I miss the 777 that brought me over. This plane blows chunks.

Powering down for takeoff. The next time we land, I can turn the phone on again.

8:52am Dallas time – takeoff, twenty-two minutes late. After initial climb completed, flight attendants played security video. Oops.

A brief prayer of thanks – just prior to taxi, a flight attendant told me seatmate there were open seats. He left and never came back. Now, I have room to spread out. Thank you, Lord. It’s not business class, but I will gladly accept it.

Crew is very chatty, but only among themselves. Wondering how much we will see them in the next nine hours.

My next steps will be in America. My phone will work and some people will speak with a drawl. Plus, it’s the start of the weekend.

Stroganoff or tortellini? Gas chamber or firing squad?

Delta gives you one free drink with dinner. American, notsomuch.

The stroganoff was not bad. Even if it had been, it wasn’t that much. On the plus side, the sauce blended well into my shirt.

You know you have left Europe when asking for coffee just instantly gets you a cup of brown liquid instead of “Cappuccino? Espresso?”

Idly wondering (again) what would happen if I started singing along with my iPod. As Oasis is playing currently, I would expect my fellow passengers’ probably loud protests. Maybe if I had champagne music instead of Champagne Supernova. I always thought an interesting music video premise would be some poor bastard in coach starting to sing a song, randomly people join in, and then they find the band is in First Class, with their instruments. Just a thought. (“Don’t Look Back In Anger” is playing, and that’s a bizarre but guaranteed audience participation song for Oasis, so I just had a vision of someone in the back of the plane starting with the chorus, only to have Noel Gallagher wander back with his drink to pick up at the start of the verse. Of course, the flight attendants would probably just chase him back to his ticketed cabin.)

Wouldn’t it be interesting if your iPod could tell you if anyone else on the plane was listening to the same music? You could find a kindred spirit.

Dear Noel Gallagher – What is a freakin’ Wonderwall, anyway?

Seven and a half hours (or therabouts) to go. It may be time for some sleep, although I am a bit afraid of what I may dream.

Not even Oasis can drown out the toilet flushing right behind your seat.

Listened to Bob Newhart, Jay Mohr and Gordon Ramsey read their books; so not much sleep.

Turning off electronics. I’m home.

INS needs more people – six lines for 280+ people coming in is not enough. Luggage was actually coming off the carousel as we arrived from passport control. Limo driver was actually in the lobby with a sign.  

Half-hour down LBJ and Central, and I’m home.  

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