History of a (Lost) Flight

It takes two days to drive from Cedarville to Dallas (with an overnight stop), so this was still faster, but it’s interesting how long it took American to just say, “We’re not flying this plane back to Dallas.”

We were on American flight 1492 from Columbus (ha!) to Dallas, and the plane was in a bit late, but everything looked good.

Then, the new crew did a walk-around, and the Captain called Maintenance. Run-Roh. That’s never good.

The gate agent assured us it wasn’t a big deal, everything was fine, but the Captain didn’t want to board us while they were doing paperwork. So, just relax, everything’s going to work out.

A bit later, she said, it wasn’t a big problem but they weren’t sure if everyone or only some or nobody was flying to Dallas. Hmm. The non-problem seems to have worsened. What would cause a plane to hold less people?

I found all the texts I got while we were at the gate, attached below. Basically, every fifteen minutes, you got a text moving the flight out fifteen minutes. This is silly, especially if the flight has not arrived yet. If a flight arrives late, it will depart about forty-five minutes after it finishes unloading, unless they can’t get a slot to take off. Minimum.

Here’s the annoying part – all the systems (gate agent, app, text messages) are slightly out of sync. You can’t really depart at 3:15pm if it’s 3:17pm and the plane hasn’t arrived yet. I’m pretty sure the gate agent knew the flight was canceled before she finally announced it wasn’t officially canceled yet, but it wasn’t going to depart.

So, after looking at the plane just sitting at the gate for a couple of hours, and listening to ever more disturbing and cryptic announcements, I called the AAdvantage Gold Desk (one time being lifetime Gold helps) and asked for alternatives. I said I thought the flight I was on was about to be canceled. The only other American flight was sold out. The agent offered to just move us to Delta, but that meant a connection in Atlanta, which adds hours of travel. Still, it seemed better than a hotel at the airport and flying out the next day, so I took it.

It occurred to me later that either she moved us to another airline out of the goodness of her heart or she already knew the flight had been canceled. As far as the rest of the people at the gate knew, we were still leaving – or some of us were. We were safe, to a certain extent.

We got to see a small part of Hartsfield International Airport and discovered the seats are better on Delta. (We also got delayed out of Columbus after there was a ground stop in Atlanta, which cut into our connection time.)

We saw a few people from the gate on the Delta flight with us, so we weren’t alone. We were just first, and I didn’t have to stand in line at the gate to negotiate a switch.

I would love to know what was wrong with the plane, especially as it had just flown up from DFW.

Text updates are generally helpful because they will tell you your gate changed before the gate agent announced it, or before you look around and notice you’re alone. However, the sequence of texts for a cancellation is just sad.

Getting Ready to Go

Reminder: Flight AA1492 CMH-DFW on Jun22, 2:45 PM out of Gate B19. Check airport monitors for updates.

FLYAA Info
AA1492 ON TIME
Arrives DFW 4:20P Gate A10 Bag A15
Departs 2:45P
Reply HELP for Help
Reply STOP to Cancel

At the Airport, at the gate, no plane.
Flight AA1492, CMH-DFW on Jun22, departure time has changed. New time of departure is 3:10 PM. Check airport monitors for updates.

FLYAA Info
AA1492 Departs CMH 3:10P Gate B19
Arrives DFW 4:47P Gate A10 Bag Claim A15
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

The Plane has just arrived, so we’re boarding 100+ people in ten minutes?
Flight AA1492, CMH-DFW on Jun22, departure time has changed. New time of departure is 3:25 PM. Check airport monitors for updates.

FLYAA Info
AA1492 Departs CMH 3:25P Gate B19
Arrives DFW 5:02P Gate A10 Bag Claim A15
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

If we start boarding ten minutes ago, we might make this.
Flight AA1492, CMH-DFW on Jun22, departure time has changed. New time of departure is 3:45 PM. Check airport monitors for updates.

FLYAA Info
AA1492 Departs CMH 3:45P Gate B19
Arrives DFW 5:22P Gate A10 Bag Claim A15
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

Thinking this is a doomed flight.
FLYAA Info
AA1492 Departs CMH 3:55P Gate B19
Arrives DFW 5:32P Gate A36 Bag Claim A29
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

I called the Gold Desk.
Flight AA1492, CMH-DFW on Jun22, departure time has changed. New time of departure is 4:20 PM. Check airport monitors for updates.

FLYAA Info
AA1492 Departs CMH 4:20P Gate B19
Arrives DFW 5:57P Gate A36 Bag Claim A29
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

On Hold with the Gold Desk
Flight AA1492, CMH-DFW on Jun22, departure time has changed. New time of departure is 4:35 PM. Check airport monitors for updates.

FLYAA Info
AA1492 Departs CMH 4:35P Gate B19
Arrives DFW 6:12P Gate A36 Bag Claim A29
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

FLYAA Info
AA1492 Departs CMH 4:35P Gate B19
Arrives DFW 6:12P Gate C4 Bag Claim C4
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

At this point, we were rebooked.
FLYAA Info
AA1492 Departs CMH 6:00P Gate B19
Arrives DFW 7:37P Gate C4 Bag Claim C4
WiFi avail onboard
Reply HELP for Help
Reply STOP to Cancel

Good thing we took the Delta flights. Look at that line forming.
FLYAA Info
AA1492 22Jun 6:00P CMH to DFW is
CANCELED.
Please call 800-433-7300 for assistance.
Local rates apply outside U.S.
http://www.aa.com/PHONE for help